Frequently Asked Questions

Our Ice Cream

How fresh is the ice cream?

We ship out the ice cream the day after we make it - just enough time for it to harden and set. You receive your pints within one or two days of their preparation. They're the freshest pints you'll know.

Where is the ice cream made?

Every MilkMade pint is hand-crafted and hand-packed by Diana and the Milkmaids at our small factory space in Carroll Gardens, Brooklyn. We are a certified dairy plant, and process each of our ice creams from scratch, keeping it real with only the best local milk and mix-ins. We host a small Tasting Room in the front of our factory - the Milkmade Tasting Room. Drop in for a taste! Check our hours and info here: 
http://www.milkmadeicecream.com/our-shop

What if I am allergic to nuts?

Our ice cream is produced in a facility where nuts are handled, so each pint may contain nuts or traces of nuts. Some months may include a flavor with nuts, but we never offer two nutty flavors in the one month.

Why local and sustainable?

We believe in sourcing ingredients from producers in our local foodshed who farm or craft their products in a sustainable manner - they’re healthy, they do not harm the environment or animals, they provide fair wages to their workers, and they support the local economy. Plus, local ingredients are fresher and just taste better! You can really taste the difference.

Membership

How does membership work?

The MilkMade Membership is a an ice cream of the month membership. We make two unique flavors each month and hand-deliver pints to your home or office. When you sign up online, you become a monthly member and be charged $30 immediately, and monthly thereafter.  All deliveries are made during the first full week of each month except during holidays, and your first delivery will be within a month of enrollment.

 

On the Monday before delivery week, we email announce ours Flavors of the Month and confirm your delivery time (you select this upon signup). If you need to change your delivery time or are out of town for the week, you may do so or defer the month via a form provided in the email. Then, the Milkmaids head out to forage for our local ingredients, hand-craft and hand-pack every pint, and hand-deliver them right to your door.

 

Memberships auto-renew each month until you opt out (not that you'd want to). Gift memberships are for One-Season (3-months for $90), Two-Seasons (6-months for $180), and One-Year ($350), and do not automatically renew.

When will I receive my first delivery?

It's like this - if you sign up before the 25th of the month, your first delivery will be the following month. If you sign up after the 25th, your first delivery will be the month after the following month. (ie You sign up on August 10th, your membership will begin in September. You sign up on August 26th, your membership will begin in October.) The advanced notice is necessary for us because we place exact orders with our ingredient partners to avoid excess waste.

Do I get to choose my flavors each month?

All members receive both of our two Flavors of the Month - one pint of each. You do not get a choice of your flavors. Flavors of the Month are announced via email to our members on the Monday before each delivery week.

What if I don't like the flavors?

This is a membership for ice cream enthusiasts who appreciate the craft of ice cream. We cannot cater to specific likes or dislikes. Of course, if you have a food allergy, you are welcome to contact us and defer that particular month.

What if I am allergic to the flavors?

If you are allergic to an ingredient in one of our flavors, then we allow you to defer your membership to the next month. Please note that we produce the ice cream in a facility where nuts are handled, so the pints may contain nuts or traces of nuts.

Can I purchase pints à la carte?

Only if you're a member and really love the flavor and want more of it. We do not distribute our pints outside of our membership model at this time.

Can I gift a membership to someone?

Yes. When you sign up to become a member, there is an option for gift-giving. Once the order is processed, your recipient will automatically receive a welcome email with your gift note included, and he will then sign on to create his own account. If you'd like to gift now but not let recipient know about it until a day in the future, include your own email address in the field for recipient email. You can then send him the welcome email at your own discretion.

When will my recipient be notified of the gift?

Your recipient will immediately receive a welcome email when your order is processed. The welcome email includes your gift note and further information on how to set up his MilkMade account. If you'd like to delay that notification - ie gift now but not let recipient know about it until a day in the future - include your own email address in the field for recipient email. You can then send him the welcome email at your own discretion.

Why is your 'scream so darn expensive?

It is too bad that doing things right these days also means doing things the expensive way. 

 

Let's start with the flavor creations - we spend days, many trips to the Greenmarket, and countless bowls of ice cream perfecting our seasonal and unique flavors. They're flavors you will not find anywhere else.

 

Then, on to the ingredients - we use the best dairy around from happy cows who are grass-fed and well treated. Our mix-ins are sourced form local producers who also take pride in their craft. We're using the best natural, sustainable, hand-crafted ingredients around.

 

And production - we're still a small business here, and produce our ice cream in tiny batches. We make it from scratch, and self-pasteurize each batch, rather than using a pre-made mix like most other ice creamers. Then, we hand-pack each pint, layer the mix-ins by hand, to ensure that yours is the best pint we've ever made.

 

And finally delivery - we deliver it straight to your door!

What is this: <00?

It's an ice cream cone emoticon, of course! You know, like a smiley face :), but two scoops on a cone <00. Its origin was a gchat session among Milkmaids during our inception. We always say that we'll know we've made it when Google turns it right side up. <00

Delivery

2016 Delivery Weeks

January 11-15

February 1-5

March 7-11

April 4-8

May 2-6

June 6-10

July 11-15

August 1-5

September 5-9

October 3-7

November 7-11

December 5-9

What are my delivery options?

We offer local hand-delivery in our Manhattan and Brooklyn delivery zones. We also ship to the Northeast! Delivery occurs during the first full week of the month on your selected delivery date. 

Local NYC Delivery Details

We hand-deliver all of our local NYC and Brooklyn deliveries. Upon signing up, you select your preferred delivery window for each month. You may change this each month, or skip a month each month via a form provided in our delivery announcement. 

Current delivery options are 

  • Monday, 7-10PM
  • Tuesday, 7-10PM
  • Wednesday, 7-10PM
  • Thursday, 7-10PM
  • Wednesday, 2-6PM to offices
  • Thursday, 2-6PM to offices

 All packages include dry ice and can be left with your mailroom or doorman if you so choose. We always do our best to text you 30m-1hr ahead of our arrival to ensure you're ready and waiting, spoon in hand.

Do I have to be home to receive the hand delivery? 
You or someone must be home to receive your delivery. We will leave it with a doorman or with your mailroom, if specified.  

Will I receive a notification that you are on the way to deliver?  
Yes, we will always send a text 30m-1 hour when we are on our way. 

What if I happen to not be home during my delivery time?  
We always text when we are on the way to give you a heads up to avoid such a scenario. If a human being is not available to receive the delivery, we will attempt to call the number we have on file. If we cannot get in touch with you, we will do our best to leave the 'scream as close to your front door as possible - either by your door, in your building, or right in front of your building if we cannot gain entry.

Can I have my neighbor or doorman accept the delivery for me? 
Yep, no problem!, Just make sure we know what number to buzz and who to text when we are on the way.

Shipping-Delivery Details

We are now shipping to the Northeast. Shipping charges are included in the Membership price. All packages will arrive via UPS or FedEx and are packed with dry ice. We will provide a tracking number to be sure you don't miss this special delivery.

Can I skip a delivery?

You have the option to skip each monthly delivery - whether you are out of town during our delivery week, or not fond of a flavor, or allergic to a monthly flavor. You must elect to skip in the form included in the monthly delivery announcement that you receive the Monday prior to delivery week. 

We cannot make special arrangements for pickup or a delivery outside of our scheduled delivery week. 

Can I change my delivery window?

When you enroll on the membership, you are prompted to select your preferred delivery time for each month. We send a reminder of your pre-selected delivery window the week before delivery week. At that time, you may change your delivery window if need be by filling out the included form.

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Outside of NYC? Join the waitlist today.

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