Privacy Policy

Last updated: May 18, 2026

At MilkMade, we care about the people who love our ice cream — and that includes caring about your privacy. This policy explains what information we collect, how we use it, and your rights, written in plain language, the way we'd want a privacy policy explained to us.

This policy applies to milkmadeicecream.com, our online store, and any other ways you interact with us.

1. INFORMATION WE COLLECT

Information you give us directly:

  • Your name, email address, phone number, and mailing or billing address
  • Payment information (processed securely — we never store your full card number)
  • Order history and purchase details
  • Messages or inquiries you send us, including customer support requests

Information we collect automatically when you visit our site:

  • Your IP address, browser type, and device information
  • Pages you visit and how you interact with our site
  • Cookie and tracking data (see the Cookies section below)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, account, or questions you've sent
  • Send you updates, new flavor announcements, and promotions (you can opt out any time)
  • Improve our website and the way we serve you
  • Prevent fraud and maintain the security of our store
  • Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share it with trusted service providers only as needed to run our business:

  • Shopify, which powers our online store
  • Payment processors to complete your transactions securely
  • Shipping and fulfillment providers to deliver your orders
  • Email and SMS marketing platforms (such as Klaviyo) to send you updates you've signed up for
  • Analytics providers (such as Google Analytics) to understand how our site is used
  • Legal or government authorities, if required by law

All third-party service providers are required to protect your information and use it only for the purposes we've specified.

4. COOKIES & TRACKING

We use cookies and similar tracking technologies to improve your experience on our site, remember your preferences, and show you relevant content and ads. You can adjust your browser settings to limit or disable cookies, though some features of our site may not work as intended if you do.

5. MARKETING COMMUNICATIONS

If you've signed up for our emails or texts, you may hear from us about new flavors, limited releases, promotions, and events. You can unsubscribe from emails at any time using the link in the footer of any email. To opt out of SMS messages, reply STOP to any text we send.

6. DATA RETENTION

We keep your information for as long as needed to fulfill the purposes described in this policy, maintain your account, or comply with legal obligations. When we no longer need it, we securely delete or anonymize it.

7. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

8. YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Opt out of targeted advertising or the sale of your data
  • Receive a portable copy of your data

To make any of these requests, contact us using the information at the end of this policy.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we've collected and how it's been used, the right to request its deletion, and the right to opt out of its sale. We do not sell personal information. To exercise your California privacy rights, contact us below or visit our Privacy Choices page at milkmadeicecream.com/pages/data-sharing-opt-out.

9. SECURITY

We take reasonable precautions to protect your information, including using secure, encrypted connections for all transactions on our site. That said, no method of online data transmission is completely secure, and we cannot guarantee absolute security. We encourage you to use strong, unique passwords for your account.

10. LINKS TO OTHER SITES

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them. We encourage you to read the privacy policies of any site you visit.

11. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. When we do, we'll update the Last Updated date at the top of this page. We encourage you to review it periodically. Continued use of our site after changes are posted means you accept the updated policy.

12. CONTACT US

Have questions about this policy or your data? We'd love to hear from you.

 

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